Shipping policy
At Peptide Pens, we are committed to providing prompt and reliable shipping to ensure you receive your order as quickly as possible. Please review our shipping policy below for details on processing times and pre-orders.
Order Processing & Shipping Times
Standard Orders:
All in-stock orders will be processed and shipped the next working day (Monday to Friday, excluding public holidays). Orders placed over the weekend or on public holidays will be processed the following business day.
Pre-Orders:
If your order includes a pre-order item, it will be shipped as soon as it becomes available. Estimated availability dates will be provided on the product page, and you will receive updates via email regarding any changes.
Shipping Methods & Estimated Delivery Times
We offer a variety of shipping options to suit your needs. Estimated delivery times are as follows:
Standard Shipping: [e.g., 3-5 business days]
Express Shipping: [e.g., 1-2 business days]
International Shipping: [e.g., 5-10 business days]
Note: Delivery times are estimated and may be subject to carrier delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and delivery destination. We occasionally offer free shipping promotions check our website for current offers.
Order Tracking
Once your order has been shipped, you will receive an email confirmation with tracking information so you can monitor your delivery in real-time.
Pre-Order Shipping Policy
Orders containing both in-stock and pre-order items will be shipped separately where possible.
If you’d prefer to wait for a single shipment once all items are available, please contact us.
Estimated shipping dates for pre-orders are subject to change, and we will notify you of any updates.
Shipping Restrictions
We currently ship to most UK postcodes. Please note that we do not ship to P.O. boxes or military addresses.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at info@peptidepens.uk within 2 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your shipment, please feel free to contact us at info@peptidepens.uk or through our websites contact page.